Job Description:
£20,000 to £21,000 per year
About the role
Here at Babcock International, we are looking for an Application Support to provide 1st and 2nd level software support primarily for the Maritime CWE environment and associated infrastructure based in Keynsham.
As an Application Support you will be Incident management which you will be responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Manager or directly from users in accordance with ITIL service management and ISO20000 best practices.
As part of this role it is expected that you will be setting up new accounts, password resets and licence management. You will be responsible for compliance with DRDL standards and working practices for Service Support and Service Delivery and not to deviate from these without authorisation.
What do I need to do the role?
You must have excellent verbal and written communication skills and is capable of working under pressure to tight deadlines.
You will also need to have experience in the following areas:
- Customer focused
- Excellent communication skills both internally with peers and externally with customers (either face to face or via the phone)
- Can work under pressure and meet deadlines
- Ability to work as part of a team
- Can use their own discretion in resolving problems within their domain
Lastly you will be familiar with ITIL best practices (Foundation qualified) and ISO20000 and Active Directory / LDAP with helpdesk software.
What else do I need to know?
- We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
About Babcock International and Devonport
For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.
We’re committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You’ll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.
Application Guidance
All applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you’ve completed this you’ll be able to apply to jobs from mobile devices.
If you experience difficulties please click here. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.
We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment.
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs
Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week’s special paid leave to help them meet their commitments. To find out more please click here.
Closing date: Wednesday 19th June 2019
