Description
If you enjoy interacting with customers over the phone, from handling basic transactions to figuring out complex, multi-faceted scenarios, this role is for you. You must enjoy multi-tasking and learning something new daily, all while being able to perform routine and repetitive tasks. You can maintain your positive, enthusiastic attitude throughout calm, structured, or high-pressure situations. The most important part of the job is that you’ll be building genuine connections with your members while being a great ambassador for the Northwest Federal brand.
DUTIES & RESPONSIBILITIES
- being an engaged customer advocate , identifying needs, and providing solutions
- meeting or exceeding sales and performance targets
- accurately navigating and maneuvering through multiple computer applications and screens simultaneously
- actively engaging and participating in training and weekly coaching sessions.
- have customer service experience
- have a high sense of urgency and are results driven
- possess a warm, friendly and engaging personality with a clear, confident telephone manner
- demonstrate good organizational skills
- are self-aware and understand the impact of your performance and behavior
- are highly self-motivated
- have a passion for serving and are able to demonstrate tenacity and persistence
REQUIREMENTS
- High School diploma or GED; college degree preferred
- Minimum one year customer service experience (may include call center, banking, credit union, retail, etc.)
- Customer service experience, with banking, credit union, or call center experience preferred
- Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
- Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
- Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting strict performance expectations
- Ability to work a flexible work schedule (hours are 7am – 7pm Monday through Friday and 8am – 1pm Saturday. Candidates should demonstrate the ability to work a variety of shifts).
REMOTE WORK:
Opportunities to remote work may be available for this position, based upon knowledge, skills, and ability of duties. All telework employees still need to complete training at corporate office – 1 – 3 months based upon progression in the role.