Service Desk Analyst

Role Responsibility We are currently looking to recruit an IT Service Desk Analyst within our service desk team based in Leicester. This successful candidate will be committed to providing excellent support for our staff throughout Selfridges stores and back offices. The Service Desk Analyst is responsible for providing IT support services. You will be providing first line resolution of IT issues and queries as well as escalating problems to the relevant internal support teams and external partners. Desire to work in a fast paced environment is key. Working 37.5hrs over a 5 days a week which will include working some weekends. The earliest you’ll start will be 08:00hrs for a 7.5 hour shift and the latest you’ll finish is 22:30hrs. The Ideal Candidate We are looking for an enthusiastic team player with a passion for IT and Customer service. Experience of working within Retail or on an IT service desk and ITIL practice is an advantage. As you will be working in a fast paced environment the ability to adapt is key. Cultural fit is also very important for us, along with personal fit. We are looking for innovative individuals who are not afraid to think outside the box. Your Career At Selfridges We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other. We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability. In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for. Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this. As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work Selfridges