Sales & Service Associate-Fall River CEC (Marriott International) – MA, USA

Job Category Reservations
Location Starwood CCC-Fall River, 1630 President Avenue, Fall River, Massachusetts, United States
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

Class – Start Date: Monday July 22nd, 2019. Training Class Schedule: This class will be held from Monday July 22nd – Friday August 16th from 1:30 PM – 10:00 PM. Anticipated Shift After Completion of Training: Multiple Shifts, flexibility to work any shift is required

Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We also offer a competitive benefit package including medical, dental, vision, 401(k), TRAVEL DISCOUNTS and more.If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes.

Job Summary
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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