Member Service Representative – Call Center – Northwest – US, VA

Description

If you enjoy interacting with customers over the phone, from handling basic transactions to figuring out complex, multi-faceted scenarios, this role is for you. You must enjoy multi-tasking and learning something new daily, all while being able to perform routine and repetitive tasks. You can maintain your positive, enthusiastic attitude throughout calm, structured, or high-pressure situations. The most important part of the job is that you’ll be building genuine connections with your members while being a great ambassador for the Northwest Federal brand.

DUTIES & RESPONSIBILITIES

• being an engaged customer advocate , identifying needs, and providing solutions
• meeting or exceeding sales and performance targets
• accurately navigating and maneuvering through multiple computer applications and screens simultaneously
• actively engaging and participating in training and weekly coaching sessions.
• have customer service experience
• have a high sense of urgency and are results driven
• possess a warm, friendly and engaging personality with a clear, confident telephone manner
• demonstrate good organizational skills
• are self-aware and understand the impact of your performance and behavior
• are highly self-motivated
• have a passion for serving and are able to demonstrate tenacity and persistence

REQUIREMENTS

• High School diploma or GED; college degree preferred
• Minimum one year customer service experience (may include call center, banking, credit union, retail, etc.)
• Customer service experience, with banking, credit union, or call center experience preferred
• Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
• Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
• Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting strict performance expectations
• Ability to work a flexible work schedule (hours are 7am – 7pm Monday through Friday and 8am – 1pm Saturday. Candidates should demonstrate the ability to work a variety of shifts).

REMOTE WORK:

Opportunities to remote work may be available for this position, based upon knowledge, skills, and ability of duties. All telework employees still need to complete training at corporate office – 1 – 3 months based upon progression in the role.

Apply Now!

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