Summary Do you enjoy working as part of a fast paced, passionate team? Do you enjoy helping people and want to provide great customer service? If so, this role could be for you. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but it may be necessary for us to alter this pattern from time to time to suit the needs of the business. What it’s like to work here Overlooking the river Avon on the edge of Shakespeare’s Stratford, Charlecote Park has been part of this corner of rural Warwickshire for centuries. Today the house is still run by the Lucy family and has been in the family for 900 years where it has been filled with treasures of European travels. Outside the parkland, inspired by ‘Capability’ Brown is home to herds of Jacob sheep and fallow deer. This is a very exciting time for Charlecote Park with our Visitor Infrastructure Project. We have an additonal cafe opening on site in the coming days and our own Production Kitchen just a couple of months away. What you’ll be doing With your love of working with people, positive attitude and desire to provide an excellent service, you’ll welcome and look after every customer who visits our Food & Beverage outlet, in this predominately front of house role. Using your excellent attention to detail, you’ll ensure all signage is displayed correctly and the food served looks delicious. As a key member of our busy Food & Beverage team, you may also be required to help prepare some of our food in the kitchen. In whatever role you are fulfilling within the outlet, the National Trust values will always be at the forefront of your mind, and you’ll be proud to share our good work with our customers, and look to maximise sales so that the profit can be reinvested back into our conservation work. Please also read the full role profile, attached to this advert. Who we’re looking for Our team believe that people deserve more than just ‘good service’ but an amazing experience they’ll never forget, and we are looking for like-minded people to join us. You’ll need to be; Helpful and friendly Customer focussed with great communication skills Enthusiastic with a willingness to learn A team player but also have the ability to work on your own initiative The package Benefits Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18). Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it. Your future financial health is helped by an employer matched – up to 10% of basic salary – contributory pension scheme and you can further your career with training and development tailored to you. All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year !