Customer Service Advisor MOR003659

Job Description To work as part of a team within Customer Services in the provision of a comprehensive front line information and advice service, both internally and externally in respect of all Council services, in a professional and courteous manner. Requirements Deliver an excellent customer experience Process customer and service information Support service development The Individual Experience of working in a busy customer service environment Experience of working with a range of computerised systems in order to retrieve and capture data accurately 4 SQA Standard Grades or equivalent at level 3 or above Willingness to work towards attaining a relevant Customer Services qualification Experience of working as part of a team Ability to support new team members with practical training on procedures, techniques and using computer systems Ability to record high volumes of information accurately Ability to use own initiative to meet varying customer requirements A flexible and adaptable approach to meet changing service requirements Proven telephone and face to face customer service skills practised in a multi-disciplined environment Multi-tasking for the ability to listen to a caller and at the same time input information quickly and accurately Strong communication skills, both written and verbal Willingness to accept direction/delegation Ability to deal with people in an understanding and professional manner Ability to remain calm when dealing with emotional, difficult or stressed people Ability to maintain high standards of customer service in a time-pressurised environment Appreciation and acceptance of and commitment to the importance of confidentiality. Temporary for 6 months Closing Date: 04 January 2018 Starting Salary: £16,248.70 £8.62 per hour 36.25 hrs per week For further information contact Donna Kelly