DESCRIPTION Reporting into the Converged Communications Manager, the successful applicant will be responsible for the delivery of the Converged Communications Function which encompasses all aspects of telephony technologies. This includes Avaya CM, Session Manager, Call recording, WFM, and Skype for Business providing support for our head offices, call centres and retail stores as well as our remote sites. Responsibilities: The Converged Communications team are responsible for the delivery of converged communications services to a user base in excess of 3500 colleagues. Working as part of a small team of engineers the successful candidate will be responsible for managing incidents, changes in line with defined ITIL process across telephony based platforms in particularly Avaya CM, Elite ACD and Skype for Business. Planning and the delivery of Converged communications services in line with the agreed company strategy. The role holder will participate in operational performance reviews with stakeholders to ensure that expectations are met and objectives are achieved Required Skills & Experience: Knowledge of Avaya essential and knowledge of Skype for Business, Verint, Alcatel, Asterisk and Cisco are a distinct advantage Contact centre telephony experience Service oriented and customer focused with ITIL foundation qualification preferred Proven experience of liaising with third-party technology partners and vendors A good technical understanding of networking set ups & technologies (MPLS, VPN, LAN, WAN etc) Ability to see the big picture Experience of working to a high level of accuracy Ability to work well under pressure Stakeholder management at a senior level Windows Server skills essential Linux skills desirable. Avaya qualification preferred Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more – we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service. It’s an exciting time to join us and find yourself a place in our growing success story, apply now.